British Airlines Trailing

A recent survey carried out by consumer magazine has found the British airlines to be trailing behind its overseas competition. Out of 18 airlines Thomas Cook found itself rooted at the bottom of the list, whilst Virgin Atlantic finished 6th Britain’s highest entry.

British Airways finished 11th but were praised for their cleanliness and cabin crew, Thomas Cook took the heaviest criticism about legroom and comfort, whilst Ryanair was criticised over baggage charges.

The best long haul operator was awarded to Air New Zealand which recently launched a lie-flat layout for its economy class.

Which magazine head of research Rochelle Turner stated that price wasn’t the only factor customers were thinking of and that a friendly and comfortable experience had a lasting impression on travellers.