Airparks Go The Extra Mile

A Leading UK supplier of airport parking had some explaining to do when Darren Shuster arrived back at Luton Airparks from his two week holiday to find his beloved 5 series BMW had been smashed into a lamp post, causing an estimated £5000 of damage.

But rather than offer to put right the damage he was offered a paltry £600, instead of bending over backwards to accommodate Mr Shuster, he is still without a car and was looking at taking the company to a small claims court to get a better payout.

Mr Shuster said even though the car was 14 years old it was very cherished and had been looked after extremely well. The member of staff who crashed the car was sent home and the operator was very apologetic.

He didn’t start to make any headway until Guardian money raised the issue with Airparks head office and he eventually got a payout of £1400. Airparks also offered Mr Shuster a free parking for 15 days on his next trip. Mr Shuster stated it would be unlikely he would be returning