More bad news for Airparks as BBC programme watchdog will tonight focus on more horror stories about its airport parking services. Again the Luton depot is featured as it was on Tuesday on this blog, this time a customer has reported how after returning home from his holiday in Cyprus, he found his car had been hired out to paying customers.
He only found out his car had been rented out after an Australian tourist in Britain rang his number after finding paperwork in the car and realised it was a private car and not a hire car. The owner of the car was offered £500 compensation but later received £2500.
Airparks said a serious of unlikely events had taken place resulting in the car being mistaken for a hire car, they went on to say the vehicle was not the original one when the booking was made and it had been parked in the car hire car park by accident.
Another disgruntled customer will reveal how they booked Gatwick meet and greet parking then got a phone call from the police whilst on holiday to find their car which was meant to be parked at a secure Gatwick compound had been involved in an accident on the M23, an 18 year old employee with no insurance was responsible.
The programme features tonight 8pm on BBC 1
Showing posts with label airparks. Show all posts
Showing posts with label airparks. Show all posts
Thursday, 21 October 2010
Tuesday, 19 October 2010
Airparks Go The Extra Mile
A Leading UK supplier of airport parking had some explaining to do when Darren Shuster arrived back at Luton Airparks from his two week holiday to find his beloved 5 series BMW had been smashed into a lamp post, causing an estimated £5000 of damage.
But rather than offer to put right the damage he was offered a paltry £600, instead of bending over backwards to accommodate Mr Shuster, he is still without a car and was looking at taking the company to a small claims court to get a better payout.
Mr Shuster said even though the car was 14 years old it was very cherished and had been looked after extremely well. The member of staff who crashed the car was sent home and the operator was very apologetic.
He didn’t start to make any headway until Guardian money raised the issue with Airparks head office and he eventually got a payout of £1400. Airparks also offered Mr Shuster a free parking for 15 days on his next trip. Mr Shuster stated it would be unlikely he would be returning
But rather than offer to put right the damage he was offered a paltry £600, instead of bending over backwards to accommodate Mr Shuster, he is still without a car and was looking at taking the company to a small claims court to get a better payout.
Mr Shuster said even though the car was 14 years old it was very cherished and had been looked after extremely well. The member of staff who crashed the car was sent home and the operator was very apologetic.
He didn’t start to make any headway until Guardian money raised the issue with Airparks head office and he eventually got a payout of £1400. Airparks also offered Mr Shuster a free parking for 15 days on his next trip. Mr Shuster stated it would be unlikely he would be returning
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