EasyJet In Row With Servistar

A row has erupted between easyJet and airport agency Servistar after a passenger complained at the way she was treated by two members of the check inn staff at Jersey airport when flying to Liverpool airport. Ms Hannah was told she would have to pay £210 because her baggage weighed over 20kg she challenged the rule by stating she had paid for two bags so was allowed 40kg. The two staff members levied rude and appalling behaviour towards here and demanded the money or she wouldn’t be allowed to fly.

The two members of staff were working for Servistar an airport agency used by easyJet on the check-inn desks, they claim there workers are having to act more like police operatives rather than customer service staff to meet the low budget airlines demands on baggage rules. If they fail to take excess baggage charges or mystery packages go through check-inn the cost is deducted from the operatives salary which Servistar claim has caused a military like operation being carried out of fear of penalty.

easyJet have hit back saying a level of professionalism must be carried out by all workers when representing easyJet and that it doesn’t put excess pressure on its workers nor does it accept their policy is to blame for poor customer service. The airline has since refunded Ms Hannah the £210 and given her vouchers however Ms Hannah says it is the worst form of customer service she has ever received.