Stansted Parking Dispute Goes Public

A BAA airport car parking customer was left feeling disgruntled after coming back from holiday to find his car scratched after leaving it in the official valet car park at Stansted airport. This was made worse by BAA’s view on the matter that they were not liable for the damage.

The incident occurred in September 2010 after the customer had exchanged numerous letters with BAA he wrote to the Guardian who raised the subject with BAA only to be told the same thing, on reading the terms and conditions it is clear that the airport operator is only liable for damage caused by their drivers.

But as this damage was caused whilst the car was parked up they avoid any responsibility, which the customer was not happy about. After the Guardian published the whole debacle BAA offered to renew contact with the customer to see if they could come to some kind of agreement and the Guardian warned other travellers that the official airport car parks don’t necessarily mean total security.